Plans for every stage of your care service
Trusted by 1,250+ care teams
Foundation
This plan suits you if…
- You run a single registered location
- You are owner-managed with a small office team
- You want a predictable fixed cost each month
- You are going digital for the first time or switching platforms
Pro
This plan suits you if…
- Your service is growing and you need tools that keep up
- You have multiple care coordinators or team leaders
- You need stronger oversight, reporting and analytics
- You want help getting set up and live faster
Enterprise
This plan suits you if…
- You operate across multiple registered locations or branches
- You run several services or branches under one account
- You need reporting across all the locations in your account
- You want a dedicated account manager and fully managed onboarding
Not sure which plan is right for you? We will help you work it out.
Book a free discovery callEvery plan includes the full PASS platform.
There are no cut-down tiers. Every customer gets access to all of PASS — care planning, rostering, eMAR, ECM, AI, the family portal and more. Your plan reflects the size of your service.
How each plan scales
All plans include the full PASS platform. The table below shows how your experience of each area grows with your plan.
| FoundationFrom £185/month3 months free + £200 gift cardBook a free tour | ProPer service user/month3 months free + £200 gift cardBook a free tour | EnterpriseCustom pricingSpeak to sales | |
|---|---|---|---|
| Your service | |||
| Service size | 1–15 service users | 16 or more service users | Large or multi-site providersUsually running several registered services. |
| Locations | Single registered location | Single or expanding to multiple locations | Multiple locations or branches under one account |
| Team structure | Owner-managed, small office team | Multiple care coordinators or team leaders | Operations or management teams overseeing several locations |
| Typical care type | Domiciliary or live-in care | Domiciliary, complex care or growing mixed caseload | Larger or multi-service operations, including local authority or NHS partnerships |
| Pricing model | From £185/monthPredictable. No per-user charge. | Per service user/monthScales fairly as you grow. | Custom contractAgreed per your organisation. |
| Care management | |||
| Digital care plans | Full PASS care planning for your service | Full PASS care planning across an expanding caseload | Full PASS care planning with oversight across the locations in your account |
| Templates and documentsIncludedOften a paid add-on with other systems. | 120+ NHS-assured templates and assessments | 120+ templates across a growing team | 120+ templates plus custom document builds for your organisation |
| Incident and safeguarding | Full incident tracking linked to care plans | Full incident tracking with real-time dashboard alerts | Incident tracking and reporting across the locations in your account |
| Scheduling and workforce | |||
| Rostering | Drag-and-drop rostering for your team | Rostering across a larger, more complex workforce | Rostering across your locations using location and region tags |
| Mobile carer app | iOS and Android with full offline mode | iOS and Android with full offline mode | iOS and Android with full offline mode |
| Electronic Call Monitoring | NFC/QR tag-in with live punctuality view | NFC/QR tag-in with live office view across a growing rota | NFC/QR tag-in with punctuality reporting across your locations |
| Timesheets and billing | One-click invoices and payroll exports | Invoicing and payroll exports across a larger team | Invoicing and payroll exports across the locations in your account |
| Medication and clinical | |||
| Medication management | Built-in eMAR, pharmacy link, alerts and reminders | eMAR and medication management across a growing caseload | eMAR and medication management across the locations in your account |
| GP Connect | Real-time prescriptions and allergies for your service users | Real-time prescriptions and allergies across an expanding caseload | GP Connect across the locations in your account |
| AI and insights | |||
| PASSgenius™ AIOn every plan | Full PASSgenius™ AI suite — summaries, pattern recognition, insights and automation, subject to fair use. Explore PASSgenius → | ||
| Dashboards and analytics | Core dashboards — capacity, visits, care performance | Advanced dashboards — deeper reporting across a larger operation | Dashboards and reporting across the locations in your account |
| Integrations | Standard platform integrations | Further integrations available on request | More integration options, reviewed with your team on request |
| Family and communications | |||
| Family and friends portal | openPASS iOS and Android app with in-app messaging | openPASS across a growing family network | openPASS across the service users in your account |
| Support and onboarding | |||
| PASS Priority SupportOn every planHow it works → | 24/7 UK phone and chatPlus an account manager. | 24/7 UK phone and chatPlus an account manager. | 24/7 UK phone and chatPlus a dedicated account manager. |
| Getting started | Guided setup with a PASS specialist, plus video guides and documentation | Onboarding call with a PASS specialist to get you live faster | Fully assisted onboarding — dedicated project manager, data migration and staff training included |
| Ongoing partnership | Access to new features and platform updates as standard | Access to new features and regular check-ins with your specialist | Quarterly business reviews and SLA guarantee |
| Compliance and security | |||
| Certifications |
NHS Assured
DSCR compliant
ISO 27001
Cyber Essentials Plus
|
||
| CQC readiness | CQC-aligned care plans and evidence collection | CQC readiness across a growing service with stronger reporting | CQC compliance across your locations, with compliance advisory support |
How each plan scales
All plans include the full PASS platform. Tap a plan to see how it scales.
Foundation — from £185/month
▼Pro — per service user/month
▼Enterprise — Custom pricing
▼All plans have a minimum contract term of 12 months. The 3 months free and £200 gift card offer is for new customers switching to PASS on the Foundation or Pro plan. Your £200 gift card is sent once your service is set up and live.
Questions and answers
We tailor your quote to your service. Your costs depend on your team size, the tools you need and the type of care you deliver. You only pay for what you use. No hidden fees.
Yes. We have options for home care, residential and nursing services, multi-site providers and growing teams. You can choose care management only, or a full suite including rostering, finance and insights.
Tell us about your service and we’ll recommend the best fit based on your size, staffing model, complexity and goals. You’re never left guessing.
No. Your quote will explain exactly what’s included. No surprise add-ons and no forced upgrades.
Yes. Smart migration and training support are included in your quote. We’ll guide you through the whole process so you can go live with confidence.
It depends on your size and setup, but most services go live within a few weeks. We’ll give you a clear plan and timeline as part of your quote.
If we don’t think PASS can support your service effectively, we’ll say so. We’re here to help you make the right decision, not to push software that doesn’t fit.
You’re in good company. Many multi-site providers use PASS. Your quote will cover your full setup so everything works together across branches, services or regions.
Yes. Your subscription scales as your team or caseload grows. You won’t be stuck with a plan that no longer fits.
Not at all. Start with what you need today. Add rostering, finance and analytics later as you grow.
PASS brings care planning, scheduling, reporting and insights into one place, built specifically for UK social care. Our focus is simple: safer care, less admin, stronger evidence.
