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The Reading Borough Council Community Reablement Team provides short term care for up to 50 adults. Their service is fast moving, with frequent turnover of service users. Additionally their Discharge to Assess and Extra Care services provide specialist care in a residential setting.
Following a competitive tender process and a thorough evaluation exercise, Reading Borough Council selected All-in-one PASS to manage the delivery of care across their in-house Reablement, Extra Care and Discharge to Assess services.
An all-in-one solution: With care planning and rostering available from a single platform, they could see significant ease of use advantages for both their coordinators and carers.
Personal experience: The Community Reablement team had already been using PASS Care Planning, and knew from personal experience that the format was easy to use and well suited to their requirements.
Out of hours support: Knowing that the customer support desk is available and responsive 24/7 gave peace of mind.
With the introduction of All-in-one PASS, Reading Borough Council has benefited from:
“As an early adopter of All-in-one PASS, our use case examples and product enhancement suggestions were taken on board and have helped to shape the product that we see today. We really feel that our voice was heard.”