openPASS End User Licence Agreement

openPASS End User Licence Agreement


PLEASE NOTE: We have prepared this End User Licence Agreement to assist you in contracting with YOUR service users. You do not have to use this agreement and may prefer your own contract, but we would ask that if you choose not to use this agreement, please make it explicitly clear to the service user that the agreement is solely between you (the care provider) and the service user. In this instance, everyLIFE’s role is limited to being the supplier of the openPASS app only.


The following terms and conditions incorporating an end-user licence agreement  (the “Conditions”) is a legal agreement entered into between (1) your care office (“we”) and (2) you (“End-user” or “you”) for use of the openPASS mobile application and associated software (the “App”).

By downloading or otherwise accessing the App you agree to be bound by these Conditions together with the terms and conditions contained in your care office’s privacy policy and cookies policy.  If you have any queries about the App or these Conditions, you can contact your care office pursuant to condition 9. If you do not agree with these Conditions, you should stop using the App immediately.

The App has been developed by our technology partner everyLIFE Technologies Limited (“everyLIFE”).  everyLIFE own the underlying technology including the software that runs the App which we license from everyLIFE and in turn we license the App to you to enable your access to the Service (as defined in the next paragraph).


Please note that the openPASS App is an add on service to your or your care receiver’s contract with YOUR CARE OFFICE. It gives you access to your or your care receiver’s notes and care plan under that contract, as further described in condition 2 below, and such access that is provided is therefore subject to the terms and conditions of that main contract between you or the care receiver and YOUR CARE OFFICE (the “Service”).

Pursuant to these Conditions, your care office licenses the use of the App to you on the basis of these Conditions and subject to any rules or policies applied by the operator from whose website, the End-user downloaded the App. Your care office is not selling the App to you and everyLIFE Technologies Limited remains the owner of the App at all times.

OPERATING SYSTEM REQUIREMENTS: This App requires either an iOS or Android supported device with internet access (the “Supported Devices”). Not all iOS or Android operating systems are supported. This App requires an Apple iOS or Android device with a minimum of 1GB of memory. Internet access is required for the correct functioning of the App.


You should print a copy of these Conditions for your future reference.

  1. Acknowledgements

1.1 These Conditions apply to the use of the App and related access to any of the Services available through the App, including any updates or supplements to the App or any Service, unless they come with separate terms, in which case those terms apply.

1.2 We may change these Conditions at any time by sending you an email or SMS with details of the change or notifying you of a change when you next start the App.  The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App and the Services.

1.3 From time to time updates to the App may be issued.  Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any new terms.

1.4 You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you (the “Devices”) and to download or stream a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of these Conditions for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.

1.5 The terms of our privacy policy from time to time, available at on our website or as provided to you in conjunction with the main care service contract (the “Privacy Policy”) are incorporated into these Conditions by reference and apply to those Services available through the App. Additionally, by using the App or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App or any Service may be read or intercepted by third parties, even if there is a special notice that a particular transmission is encrypted. Please note that whilst everyLIFE Technologies is the provider of the technology solution on our behalf, everyLIFE Technologies is subject at all times to our instructions and control in relation to your data and has no independent access to, or ability to use, the information or data managed by the openPASS app or the PASSsystem.

1.6 By using the App, you consent to us and any third party service providers we engage, including everyLIFE, collecting and using technical information about the Devices and related software, hardware and peripherals to improve the products and to provide the Services to you.

1.7 We may make use of location services and data sent from the Devices. You can turn off this functionality at any time by turning off the location services settings for the App on the Device, but this may also disable part of the Services that are available. If you use these location services, you consent to us and our affiliates’ and service provider’s (including everyLIFE) transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve the services. You may withdraw this consent at any time by turning off the location services settings on the App.

1.8 The App or any Service may contain links to other independent third-party websites (“Third-party Sites”). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

1.9 Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.

  1. Using the openPASS App and access to the Services

2.1 Subject to these Conditions, the End User you may download this App  as an add on service to your or your care receiver’s contract with your care office and therefore use the App for instant access to a care receiver’s care notes within the care receiver’s home without charge for a fixed period of 30 (thirty) minutes per session. Whilst remaining in the care receiver’s home, an End User is entitled to access a care receiver’s care notes across multiple sessions.

2.2. Subject to these Conditions, and an agreed upgrade within the Care Services provided, the End User you may download this App and request to use the App for access to a care receiver’s care notes anytime, anywhere.  Your request will be received and processed by the care service responsible for the care receiver’s care, who will be responsible for obtaining consent from the care receiver or person with legal authority to make decisions on their behalf before granting your access to the care receiver’s care notes.

  1. Grant and scope of licence to use the App software

3.1 In consideration of you agreeing to abide by these Conditions, your care office grants you a non-transferable, non-exclusive sub-licence to use the App on the Devices, subject to these Conditions and the Privacy Policy incorporated into these Conditions by reference. We reserve all other rights.

3.2 You may download a copy of the App onto any Supported Devices (described above in the introduction) and to view, use and display the App on the Supported Devices for your personal purposes only.

  1. Licence Restrictions

Except as expressly set out in these Conditions or as permitted by any local law, you agree:

(a) not to copy, extract, reutilise, scrape or otherwise use the App other than as permitted herein;

(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;

(c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;

(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing.

(e) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent of your care office;

(f) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service; and

(g) that you have no right to have access to the App in source-code form.

(together the Licence Restrictions”).

  1. Acceptable Use Restrictions

You must:

(a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Conditions, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;

(b) not infringe our or everyLIFE’s intellectual property rights or those of any third party in relation to your use of the App or any Service, including the submission of any material (to the extent that such use is not licensed by these Conditions);

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

(d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

(e) not collect or harvest any information or data from the App or any Service or our systems or attempt to decipher any transmissions to or from the servers running the App or any Service

(together the “Acceptable Use Restrictions”).

  1. Intellectual property rights

6.1 You acknowledge that all intellectual property rights in the App including for the avoidance of doubt the underlying software and related technology anywhere in the world belong to us or our licensors including everyLIFE, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App other than the right to use it in accordance with these Conditions.

  1. Disclaimers and limitation of liability

7.1 You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described meet your requirements.

7.2 We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.3 We reserve the right to suspend or cease providing any services relating to the App with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if we choose to do so.

7.4 Use of the App is at your own risk. The App is provided on an “as is” basis.

7.5 To the maximum extent permitted by law:

(a) your care office and/or everyLIFE disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the App; and

(b) all implied warranties, terms and conditions relating to the App (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non-infringement, information accuracy, interoperability, quiet enjoyment and title are, as between future and you, hereby excluded. In particular, but without prejudice to the foregoing, we accept no responsibility for any technical failure of the internet and/or the App; or any damage or injury to End-users or their equipment as a result of or relating to their use of the App. Your statutory rights are not affected.

7.5 Your care office and/or everyLIFE shall not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the App, for any:

(a) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

(b) loss of goodwill or reputation;

(c) special or indirect or consequential loss.

7.6 Your care office and/or everyLIFE’s maximum aggregate liability under or in connection with these Conditions whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to an aggregate of an annual Subscription Fee.  This does not apply to the types of loss set out in condition 7.7.

7.7 Nothing in these Conditions shall limit or exclude any liability for:

(a) death or personal injury resulting from our negligence;

(b) fraud or fraudulent misrepresentation; and

(c) any other liability that cannot be excluded or limited by English law.

  1. Termination

8.1 We may terminate these Conditions and your use of and access to the App immediately:

(a) if you commit a material or persistent breach of these Conditions which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;

(b) if you breach any of the Licence Restrictions in clause 4 or the Acceptable Use Restrictions in clause 5; and/or

(c) we cease providing the App as part of the Services.

8.2 On termination for any reason:

(a) all rights granted to you under these Conditions shall cease;

(b) you must immediately cease all activities authorised by these Conditions, including your use of any the App or Services;

(c) you must immediately delete or remove the App from all Devices;

(d) we may remotely access the Devices and remove the App from all of them and cease providing you with access to the Services.

  1. Contact us

9.1 If you wish to contact us in writing, or if any condition in these Conditions requires you to give us notice in writing, you can send this to us by e-mail or by prepaid post to your care office.

9.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.

  1. Events outside our control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Conditions that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (a “Force Majeure Event”).

10.2 If a Force Majeure Event takes place that affects the performance of our obligations under these Conditions:

(a) our obligations under these Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event; and

(b) we will use our reasonable endeavours to find a solution by which our obligations under these Conditions may be performed despite the Force Majeure Event.

  1. General terms

11.1 We may transfer, assign or novate our rights and obligations under these Conditions to another organisation, but this will not affect your rights or our obligations under these Conditions.

11.2 You may only transfer your rights or obligations under these Conditions to a third party if we agree in writing.

11.3 If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.4 Each term of these Conditions operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

11.5 Please note that these Conditions, their subject matter and their formation, are governed by English law.  You hereby agree that the courts of England will have exclusive jurisdiction.

The PASSsystem has proved completely intuitive to use, even for the least technical care assistant – a revelation.
Care ManagerHomecare ServicesRushmoor and Surrey Heath
My Supervisors no longer spend 65% of their time in the office typing up notes taken at assessment meetings – they do it once with the customer, and get it right from the outset. My Supervisors now spend 90% of their time out in the community – better care, improved support for care workers, and more assessments.
Care SupervisorChichester
We saw the service had made improved use of information through the implementation of The PASSsystem for assessing the quality of the service provided, including the consistency of care provided to individuals. The PASSsystem has the potential to provide the service with a greater range of information which can be utilised for Quality Assurance. This will include outcomes and tasks completed and missed. Operational statistics will include reviews and staff supervision as well as analysis of nutritional and hydration information entered by staff.
InspectorCare Inspectorate
The system reduces the time and cost of setting up care plans for patients going home from hospital by 50%. This has delivered a £20K saving to my bottom line.
Jane PerryOwnerBluebird CareEdinburgh
By listening carefully to the care industry, everyLIFE have developed a solution that greatly helps join up the provision of customer-centred care. They are on a mission to bring the much needed technical answers to the business challenges we are all facing. I very much look forward to seeing the new functionality they have in the next release and beyond.
Simon CarterMelody CareFarnham
I implemented The PASSsystem in three weeks and my customers are already seeing the benefits in quality of care.
Carolyn DaileyOwnerBluebird CareNewmarket and Fenland
It’s easy to use and with the training provided, all staff like the system. Any office implementing it will save a substantial amount of supervisor time.
Kristina BurbridgeBluebird CareWorthing
The whole process from initial enquiry to going live was quick, efficient and easy and the support we received from the team at everyLIFE was second to none. I would recommend PASSsystem to any care company.
Mitchell JohnsonRapid Response Medical GroupCannock
A really important advance for care, The PASSsystem provides care notes and completion notes instantly so we can react immediately to missed medications and other urgent care alerts.
Tracie ScholesChoice CareBlackburn
Easy to use, extensively tested and developed by people that understand care, The PASSsystem is unique and robust at solving the critical challenges faced by the industry.
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Call to Action

The time to go digital is NOW!

Find out more about The PASSsystem, the real-time living care plan for everyone.

Reassuringly, repeatedly referenced by the CQC and Care Inspectorate, NHS cited and NICE compliant.

Call 03300 940 122 or simply fill in the form opposite to request a digital brochure, personal demo or a call back and we’ll be in touch shortly.

Please watch this video to find out how owners Gary and Michelle Johnson have transformed their care business by using The PASSsystem.

Now, with the launch of the PASSsystem 20:20 Edition in 2019, you don’t have to settle for reporting when you can have INSIGHT Dashboards that provide you with real-time monitoring of your business. Visit our PASSsystem 20:20 Edition page to find out more. Saving money, creating happiness.

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