The best UK care management software solutions in 2025
When it comes to managing care, the right software doesn’t just make things easier; it transforms how care is delivered.
From simplifying day-to-day tasks to ensuring every service user receives the person-centred care they deserve, the impact is significant—especially in the UK, where care providers face rising demand and strict regulatory standards like those from the Care Quality Commission (CQC).
Table of Contents
What is care management software?
Choosing the right care management software is crucial for enhancing care delivery, ensuring efficiency, and upholding the highest standards of person-centred care in the UK.
Whether you’re managing a care home, home care agency, or supported living service, here’s what the best care management solutions have in common:
Streamlining operations:
Safely storing confidential data:
Making communication and care delivery more efficient:
Key features of the best care management software in 2025
Care planning:
Enables the creation and real-time updating of personalised care plans, ensuring care is tailored to each individual’s needs—crucial for meeting CQC’s person-centred care standards.
Roster:
Integrates intuitive tools for efficiently organising care visits, ensuring all service users are attended to without overburdening staff—a game-changer for UK home care and residential settings.
Reporting:
Facilitates the generation of interactive and shareable reports to monitor care delivery and ensure compliance with UK regulations like DSCR Standards.
GP Connect:
Offers secure and efficient access to GP patient records, improving collaboration in care and ensuring that care decisions are informed and timely.
Electronic Medication Administration Record (eMAR):
Supports the safe administration of medicine and minimises errors through accurate tracking and alerts, enhancing medication management practices.
Friends and family portal:
Promotes transparency and trust among care receivers’ families and friends by providing them access to real-time care information, fostering an open and trustful relationship.
Finance:
Automates billing and invoicing processes, simplifying financial administration in care, which allows care organisations to focus more on care delivery than administrative tasks.
Want to explore each feature in more detail? Learn more by using our All Care Management Software Features page.
How to choose the best care management software in 2025
When selecting care management software in the UK, consider these key aspects:
NHS Assurance:
Choose an NHS-assured solution that meets Digital Social Care Records (DSCR) Standards—mandatory for UK providers since 2024. PASS, for example, meets all 14 standards.
Return on investment:
Evaluate the efficiency of the software in terms of time and cost savings. Consider how the software’s features can improve operational efficiency and what those improvements mean for the quality of care provided.
You can use tools, like our GP Connect Cost and Time Saving Calculator, to work out the return on investment of key care software features.
Suitability and ease of use
Choose a solution that works for your setting. For example, home care agencies will have a significantly different set of needs and requirements compared to a residential care home. Ask the software supplier for evidence, such as case studies and testimonials, of how their solution has supported a service like yours.
Data protection:
The importance of service user confidentiality and secure data storage cannot be overstated. Choose a software that offers robust security measures to protect sensitive information.
Onboarding and Support:
Opt for a software provider that offers straightforward implementation and comprehensive support. 24/7 customer support and a smooth onboarding process are must-haves for ensuring that the software is used effectively.
Understanding these elements can significantly influence your decision-making process and ensure you choose a software that meets your specific needs.
Top UK Care Management Software Solutions Compared
With so many care management solutions available, we know that choosing between them can be overwhelming. To support you, we’ve compared some of the most popular solutions below to help you make an informed decision.
🏆 Best overall: PASS by everyLIFE
PASS is the care management solution for outstanding care and stress-free inspections, and was the first to meet all 14 NHS Digital Social Care Records Standards, PASS by everyLIFE is ranked as the number 1 solution for care compliance.
Number of DSCR Standards met: 14 out of 14
Summary: Launched in 2014, PASS by everyLIFE offers best-in-class care planning, reporting, rostering and finance features to care providers across the UK. PASS is easy to use, but powerful enough to support more than 84,000 carers from a wide range of settings, including home care, care homes, and community care.
PASS also offers unlimited 24/7 UK-based customer support and a fully managed data migration and onboarding service.
Access Care Planning
Summary: Access offers a care management and planning desktop and mobile app. Their solution is used by home care agencies, as well as residential care providers and local authorities.
Unique IQ
Summary: Unique IQ, a software company established in 2006, specializes in creating solutions that facilitate the management of mobile workforces, with a particular focus on the home care sector.
CoolCare
Summary:
CareLineLive
Summary:
OneTouch Health
Summary: OneTouch Health is a care solution that supports the management of care delivery needs, such as staff data, client data, rostering, and care plans. This platform also offers a reporting suite with dashboards.
CareDocs
Summary:
Birdie
Summary: A single platform solution for home care agencies. They support carers with features such as medication management, scheduling, and finance.
Person Centred Software
Summary:
Carebeans
Summary:
Nourish
Summary:
Care management software procurement checklist
Well done, you’ve made it to the end of the guide!
Before you start your procurement journey, we’ve put together this helpful checklist to guide care providers like yourself in their search for the right care management software. You can access it by clicking on the tab below.
Click here to open your care management software buying checklist
Understand your needs
- Identify specific challenges in your care delivery that you want the software to address.
- Determine which care settings (e.g., domiciliary care, care homes) the software needs to support.
Key features to look for
- Care planning capabilities for personalised care
- Efficient rostering/scheduling tools
- Comprehensive reporting features for insights and compliance
- Secure GP Connect access for better collaboration
- eMAR for accurate medication administration
- Family access features for transparency
- Financial management tools for billing and invoicing
Compliance and standards
- Ensure NHS England Assurance for safety and reliability
- 100% compliance with NHS Digital Social Care Records Standards
- Check for compliance with data protection regulations
Assess Return on Investment (ROI)
- Consider time and cost savings
- Evaluate potential improvements in care quality
Support and training
- Look for comprehensive onboarding support
- Check for 24/7 customer support availability
- Assess the availability of training materials and resources
User reviews and feedback
- Read reviews from current and past users
- Seek testimonials or case studies
Demo and pricing
- Request a demo to see the software in action
- Request pricing, including minimum term and added costs
Evaluate the vendor
- Research the vendor's reputation and longevity in the care management software market
- Consider the vendor's vision for future updates and support
Remember, our friendly team are always available to answer any questions you might have about care management software.
Thanks for reading,
The PASS team 👋
Start your journey with PASS 🚀
It’s never been easier to get started with PASS care management software. Book your free tour, have a chat with our friendly team, and see how PASS could transform your care service.
Step-by-step onboarding
Dedicated account management
24/7/365 customer support
Care management software glossary for care providers
Here are some common acronyms and jargon that you might come across when searching for information on care management solutions:
API:
Application Programming Interface – A set of rules that allows different software entities to communicate with each other, facilitating integration between different software systems.
DSCR:
DSCR stands for Digital Social Care Record, such as an electronic care plan or care note. Learn more about DSCR systems here.
eMAR:
eMAR stands for Electronic Medication Administration Record – a digital tool used in care settings to document the administration of drugs, ensuring medication accuracy and safety.
GDPR:
General Data Protection Regulation – a regulation in EU law on data protection and privacy in the European Union and the European Economic Area, which also addresses the transfer of personal data outside the EU and EEA areas.
GP Connect:
A feature within some care management solutions that allows secure access to GP records to improve care coordination.
Interoperability:
The capability of different information systems and software to exchange, access, and cooperatively use data seamlessly, both within and across organisational boundaries, to improve the health outcomes of individuals and populations.
PRSB:
Professional Record Standards Body – develops clinical and related information standards to improve the quality of health and care services.
Article by:
Jessica Slattery, Digital Social Care Expert @ PASS
Jess and her team have worked with more than 1,200 social care businesses, providing expert advice on Digital Social Care Record (DSCR) systems, resulting in thousands of hours saved, improved CQC ratings, and better quality of care for the people they care about.
This article was updated 25th February 2025.
