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The best care management software providers in 2024

When it comes to managing care, the right software doesn’t just make things easier; it transforms how care is delivered. From simplifying day-to-day tasks to ensuring every service user receives the personalised care they deserve, the impact is significant.

In this guide, we’re taking a close look at what care management software is, its key features, and how to choose the best option for your needs. 

If you would prefer to jump to our best care management software list, please click here.

Please note, the information contained in this article is accurate as of 10th May 2024.

Best care management solutions in 2024

Table of Contents

What is care management software?

Choosing the right care management software is important for enhancing care delivery, ensuring efficiency, and upholding the highest standards of person-centred care. Here’s what the best care management solutions have in common:

Streamlining operations:

The best care management software simplifies complex processes, making daily tasks more manageable and reducing the time they take.

Safely storing confidential data:

The top solutions guarantee that all service user information is securely stored and easily accessible, enhancing both safety and privacy

Making communication and care delivery more efficient:

The leading care management platforms improve communication channels within teams and with service users, leading to enhanced care delivery.

Digital social care records - screenshot of easy to use PASS interface
A digital social care record system, like PASS, can simplify care management for everyone involved

What are the main features of care management software?

An exceptional care management platform provides features that cater comprehensively to the needs of care delivery, such as:

Care planning:

Enables the creation and real-time updating of personalised care plans, ensuring care is tailored to each individual’s needs, promoting a person-centred approach.


Integrates intuitive tools for efficiently organising care visits, ensuring all service users are attended to without overburdening staff, thus optimising workforce management.

Digital social care records - screenshot of PASS Roster
A smart scheduling system, like PASS Roster, can help you coordinate care with ease


Facilitates the generation of interactive and shareable reports to uncover key insights and monitor care delivery, enhancing decision-making processes.

GP Connect:

Offers secure and efficient access to GP patient records, improving collaboration in care and ensuring that care decisions are informed and timely.

Electronic Medication Administration Record (eMAR):

Supports the safe administration of medicine and minimises errors through accurate tracking and alerts, enhancing medication management practices.

Digital social care records - screenshot of PASS timelines of care
Digital medications records can help keep care safe, consistent, and informed

Friends and family portal:

Promotes transparency and trust among care receivers’ families and friends by providing them access to real-time care information, fostering an open and trustful relationship.


Automates billing and invoicing processes, simplifying financial administration in care, which allows care organisations to focus more on care delivery than administrative tasks.

Want to explore each feature in more detail? Learn more by using our All Care Management Software Features page.

What to look for and how to choose the best care management software

When selecting the right software, consider the following key aspects:

NHS Assurance:

Look for an NHS Assured Solution that meets NHS standards to ensure safety and reliability. Compliance with these standards demonstrates a commitment to maintaining high-quality care services. We’ve compared the most popular care management solution below by level of compliance with the Digital Social Care Records Standards.

Return on investment:

Evaluate the efficiency of the software in terms of time and cost savings. Consider how the software’s features can improve operational efficiency and what those improvements mean for the quality of care provided.

You can use tools, like our GP Connect Cost and Time Saving Calculator, to work out the return on investment of key care software features.

Suitability and ease of use

Choose a solution that works for your setting. For example, home care agencies will have a significantly different set of needs and requirements compared to a residential care home. Ask the software supplier for evidence, such as case studies and testimonials, of how their solution has supported a service like yours.

Data protection:

The importance of service user confidentiality and secure data storage cannot be overstated. Choose a software that offers robust security measures to protect sensitive information.

Digital social care records - screenshot of PASS biometric login and security controls
Security features, such as biometric log-in and multi-factor authentication, help keep data secure

Onboarding and Support:

Opt for a software provider that offers straightforward implementation and comprehensive support. 24/7 customer support and a smooth onboarding process are must-haves for ensuring that the software is used effectively.

Understanding these elements can significantly influence your decision-making process and ensure you choose a software that meets your specific needs.

Popular care management solutions, ranked and compared

With so many care management solutions available, we know that choosing between them can be overwhelming. To support you, we’ve compared some of the most popular solutions below by level of compliance with the Digital Social Care Records Standards to help you make an informed decision. 

Did you know? Compliance with each of the Standards is now a mandatory requirement to be listed as an NHS Assured Solution.

🏆 Best overall: PASS by everyLIFE

As the first and only care management software solution to meet all 14 NHS Digital Social Care Records Standards, PASS by everyLIFE is ranked as the number 1 solution for care compliance.

Number of DSCR Standards met: 14 out of 14

Summary: Launched in 2014, PASS by everyLIFE offers best-in-class care planning, reporting, rostering and finance features to care providers across the UK. PASS is easy to use, but powerful enough to support more than 84,000 carers from a wide range of settings, including home care, care homes, and community care.

PASS also offers unlimited 24/7 UK-based customer support and a fully managed data migration and onboarding service.

OneTouch Health

Number of DSCR Standards met: 12

Summary: OneTouch Health is a care solution that supports the management of care delivery needs, such as staff data, client data, rostering, and care plans. This platform also offers a reporting suite with dashboards.


Number of DSCR Standards met: 5

Summary: A single platform solution for home care agencies. They support carers with features such as medication management, scheduling, and finance.

Access Care Planning

Number of DSCR Standards met: 2

Summary: Access offers a care management and planning desktop and mobile app. Their solution is used by home care agencies, as well as residential care providers and local authorities.

Unique IQ

Number of DSCR Standards met: 1

Summary: Unique IQ, a software company established in 2006, specializes in creating solutions that facilitate the management of mobile workforces, with a particular focus on the home care sector.

Care management software procurement checklist

Well done, you’ve made it to the end of the guide!

Before you start your procurement journey, we’ve put together this helpful checklist to guide care providers like yourself in their search for the right care management software. You can access it by clicking on the tab below. 

Click here to open your care management software buying checklist

Understand your needs

Key features to look for

Compliance and standards

Assess Return on Investment (ROI)

Support and training

User reviews and feedback

Demo and pricing

Evaluate the vendor

Remember, our friendly team are always available to answer any questions you might have about care management software. 

Thanks for reading,

The PASS team 👋 

Start your journey with PASS 🚀

It’s never been easier to get started with PASS care management software. Book your free tour, have a chat with our friendly team, and see how PASS could transform your care service.

Step-by-step onboarding
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Glossary of definitions

Here are some common acronyms and jargon that you might come across when searching for information on care management solutions:


Application Programming Interface – A set of rules that allows different software entities to communicate with each other, facilitating integration between different software systems.


DSCR stands for Digital Social Care Record, such as an electronic care plan or care note. Learn more about DSCR systems here.


eMAR stands for Electronic Medication Administration Record – a digital tool used in care settings to document the administration of drugs, ensuring medication accuracy and safety.


General Data Protection Regulation – a regulation in EU law on data protection and privacy in the European Union and the European Economic Area, which also addresses the transfer of personal data outside the EU and EEA areas.

GP Connect:

A feature within some care management solutions that allows secure access to GP records to improve care coordination.


The capability of different information systems and software to exchange, access, and cooperatively use data seamlessly, both within and across organisational boundaries, to improve the health outcomes of individuals and populations.


Professional Record Standards Body – develops clinical and related information standards to improve the quality of health and care services.

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