🚀 CASE STUDY
Caring Hands Leicester is a home care provider focused on delivering high quality, person-centred support. Their team works closely with clients day to day, making sure care is consistent, safe, and responsive to changing needs.
As the service grew, so did the need for better systems to support both frontline staff and the office team.
From multiple systems to one place
Before using PASS , the team were already working digitally in parts of their service. But key areas were still split across different systems.
Rostering sat separately. Other tasks were handled elsewhere. This meant information had to be entered more than once, and managers often had to pull things together manually.
“We were using two systems. Our rotas were in another system.”
Over time, that way of working became harder to manage. It slowed things down and made it more difficult to get a clear view of what was happening across the service.
Bringing everything together
By using PASS, the team saw an opportunity to simplify how they worked.
“I’ve been using PASS for a long time and have seen the improvements over time.”
They moved fully into PASS, bringing rotas, audits, and day to day management into one system.
The transition felt straightforward. The system was clearly laid out, and support was always available when needed.
“If you need help, you can just call them and get an answer straight away.”
Clearer visibility. Better control.
With everything in one place, the difference was immediate.
“It’s got everything in one place, and it’s labelled clearly.”
Managers no longer had to piece together information from different systems. They could see what was happening across the service more easily and act on it.
That visibility made day to day management smoother and reduced the time spent checking and chasing information.
“We can manage rotas, audits, and more, all in one system.”
Stronger support and flexibility
The team also found PASS responsive to their needs, especially around compliance and working with local authorities.
“They tick a lot of boxes. With local authorities, whether it’s contract meetings or CQC inspections, the feedback we get is that PASS is very good at implementing that and accommodating what we need.”
Even when requirements changed or felt complex, the support team worked with them to find a solution.
“They always do their best to support.”
A better way to run the service
Bringing everything into one system has made a clear difference.
Instead of juggling multiple tools, the team can focus on running the service and supporting their staff.
“That has really improved our service.”
“I love PASS. It’s got everything in one place, and it’s labelled clearly. If you need help, you can just call them and get an answer straight away.”
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