🚀 CASE STUDY
Bluebird Care North Tyneside
Transforming Home Care Efficiency: How Bluebird Care North Tyneside Elevated Service Quality with PASS
Background
Bluebird Care North Tyneside is committed to delivering the highest standard of home care services, emphasising personalised care that puts the customer first.
Prior to adopting PASS care management software in 2015, Bluebird Care North Tyneside relied on paper-based care management. The need for a more effective system became evident as the organisation sought to streamline admin and enhance care delivery.
Why did they choose PASS?
Tailored care planning: PASS Care Planning stood out for its ability to be customised to Bluebird Care North Tyneside’s specific needs. The system allowed for the creation and modification of documents, enabling the organisation to operate efficiently within Bluebird Care’s guidelines.
Remote family involvement: The OpenPASS feature enables families who live far away to stay connected and involved in their loved ones’ care. This functionality has enhanced communication and provided peace of mind to both customers and their families.
Real-time information access: PASS provides immediate access to care notes and customer information, which is crucial for our large, dispersed team. The ease of use and real-time updates ensure that care staff can quickly and accurately manage care plans.
The impact
With the introduction of PASS, Bluebird care North Tyneside has benefited from:
Streamlined operations: PASS has reduced the administrative burden, allowing staff to focus more on delivering high-quality care.
Enhanced communication: OpenPASS has enabled better communication with families, especially those who are geographically distant, ensuring they remain informed and involved.
Improved care continuity: Despite the challenges faced with their previous roster system, PASS Roster has achieved a stable and efficient system that supports continuous care delivery.
Exceptional support: Bluebird Care North Tyneside has consistently received attentive and responsive service from PASS. The team has been open to feedback and has worked diligently to address any queries, ensuring that the system continues to meet the organisation’s evolving needs.
“We love PASS Care Planning—it’s second to none. The system is exceptional, allowing us to tailor it to our needs. OpenPASS is fantastic for keeping families involved in their loved ones’ care.”
