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Three Sisters Care

Easier evidence gathering for CQC inspections


Supporting some 200 clients across London and the suburbs, Three Sisters Care provides in-home care services for the elderly and those with disabilities. They chose PASS in 2019 and added the Rostering module in 2022.


Improved compliance: With multiple systems causing them to be operationally disjointed, they recognised that PASS – which offers a single solution encompassing both care planning and rostering – would make their lives easier as well as improving compliance

Flexibility: The availability of templated care plans for efficiency, but with the option to customise to ensure a tailored service

Saving time: The option to directly access their clients’ GP information via PASS GP Connect is enabling a safer service, as well as less time spent phoning the GP saving an average of 20 hours per week.

Inspection ready: Tools to enhance the recording of care, alongside the ‘all in one place’ individual person-centred client profiles, supports easier evidence gathering for CQC inspections

The impact

The PASS rostering tools are helping Three Sisters Care be the best they can be:

  • ‘Right first time’ scheduling with flexible features such as the ability to set up individual carers’ work patterns on an up-to 8 week cycle
  • A clear user interface with easy-to-use drop and drag functionality and a clear visualisation of unallocated visits
  • Higher quality scheduling via useful warnings such as an attempt to schedule a carer outside of their contracted hours, or insufficient travel time between visits
  • Saving time and helping to ensure continuity of care with the Default Carer feature
  • Ensuring best match visit assignment with PASS Tags, which can be used to assign custom attributes to clients and carers
  • More efficient rostering with Employee holiday and absence management

“PASS is extremely user friendly, with multiple options to  configure the way  we use it to create what is effectively a bespoke solution. We didn’t realise how much we needed it until we had it!”

John Wahome, Care Manager, Three Sisters Care

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