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Crossroads Caring For Life case study

A highly customisable solution supporting effective care delivery to thousands of people


Crossroads Caring For Life provides support for unpaid family carers and the people they care for. They support thousands of people across Hertfordshire via services that include homecare and respite care.

They have been using PASS since their decision in 2019 to move from paper to digital care planning. Their objectives included meeting their environmental goal to reduce paper usage , and also to improve the efficiency of their reporting.


Digital inclusion: The openPASS portal aligned well with their commitment to digital inclusion, providing family and friends with access to their loved ones’ care records.

Always evolving: It was important to Crossroads Caring For Life that in choosing PASS they were choosing a solution that would be introducing new features and functionality on a regular basis.

Ease of use: A user-friendly system  interface with intuitive navigation for office staff, senior managers and frontline workers was a key criteria in their decision making.

The impact

With the introduction of PASS, Crossroads Caring For Life has benefited from:

  • A realtime overview of clients, ensuring that all staff are always aware of even the most recent changes to their care needs
  • Prompt and accurate responses to requests for information from other health professionals or family carers
  • A customised document suite, linked directly to their own policies and working practices
  • 24/7 access to a highly responsive Customer Support team
  • Targeted reporting, both on clients and staff
  • PASS Tagging, which allows clients to be grouped, for example by area or funding type

Frontline worker feedback has been really positive. Client care plans are updated in realtime which means we are providing care and support that is relevant to that particular day.

Josephine Paice, Registered Manager, Crossroads Caring For Life

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