Crossroads Caring For Life provides support for unpaid family carers and the people they care for. They support thousands of people across Hertfordshire via services that include homecare and respite care.
They have been using PASS since their decision in 2019 to move from paper to digital care planning. Their objectives included meeting their environmental goal to reduce paper usage , and also to improve the efficiency of their reporting.
Digital inclusion: The openPASS portal aligned well with their commitment to digital inclusion, providing family and friends with access to their loved ones’ care records.
Always evolving: It was important to Crossroads Caring For Life that in choosing PASS they were choosing a solution that would be introducing new features and functionality on a regular basis.
Ease of use: A user-friendly system interface with intuitive navigation for office staff, senior managers and frontline workers was a key criteria in their decision making.
With the introduction of PASS, Crossroads Caring For Life has benefited from:
Frontline worker feedback has been really positive. Client care plans are updated in realtime which means we are providing care and support that is relevant to that particular day.