The Shangri-La Residential Home on the South Coast of England offers accommodation and personal care for up to 25 older people, some of whom live with dementia. Having made the decision to make the transition from paper-based care records to a digital system, they were seeking a solution that would improve efficiency, reduce risk and improve their quality of care.
Functionality: Having reviewed multiple digital care solutions, it was the functionality of PASS that appealed to Shangri-La. Moreover, the level of customisation available was a significant step up from the tick-box nature of the other systems they saw.
Person-centred: The ability to create individual tasks aligned with personalised care plans and outcomes, all of which are tracked and reported against.
Reduced risk: A configurable Alerts function that supports a more responsive service, the delivery of safer care, and better monitoring via a simple to use dashboard.
Efficiency: Streamlined operational procedures, allowing more time for caring and requiring less time spent on administration.
PASS has been providing Shangri-La with many benefits since 2016 including:
PASS has even contributed to attracting new customers, with one family choosing Shangri-La for their loved one due to the availability of the openPASS portal that provides a shared and GDPR-compliant view of the care that is delivered.
With the extra time that has been freed up by using PASS we spend more time with the residents. We get to do a lot more things with them like taking them out more, longer activities and involving them more with everything we do