🚀 CASE STUDY
Dalriada Homecare
"We would recommend PASS to any home care organisation."
- Stephanie McKigen, Managing Director
Background
Dariada is a family-run care business with deep roots in the community. Established in 1990, it began life as a residential home before growing into supported accommodation and home care.
Over time, the business focused fully on home care, where the team felt they could have the biggest impact.
Like many providers, Dariada has faced the challenge of balancing high-quality, person-centred care with the demands of managing a growing service.
By 2019, they knew they needed a system that could make record-keeping easier, support their staff, and keep families connected to what was happening in the home.
They began exploring different home care software options to find the right fit.
Why did they choose PASS?
The decision to adopt PASS in 2019 couldn’t have come at a better time. Just months later, the COVID-19 pandemic and national lockdowns placed unprecedented pressure on care organisations. For Dariada, having everything online instantly became a lifeline.
They were drawn to PASS because it was simple to use, yet powerful in practice. The system came with ready-to-use templates that could be tailored to their needs, saving valuable time while ensuring consistency.
ASS stood out as a piece of care management software that could adapt to the way they worked, rather than forcing them to change their processes. The ease of use meant staff quickly adapted, and managers were confident they had chosen a platform that could grow with the business.
The impact
For the team at Dariada, the impact of PASS has been transformative. Real-time updates mean carers never walk into a client’s home unprepared. They can log in beforehand, check recent notes, and understand what has been happening over the last few days. This creates continuity and builds trust with clients and families.
PASS has also changed the way the organisation operates day to day. Runs can be organised geographically, helping staff work more efficiently. Managers can see where carers are and when they’ve started.
And through openPASS, families now have direct visibility of care plans, notes, and schedules. This transparency reassures loved ones that their relatives are receiving the right care at the right time.
Perhaps most importantly, PASS has helped reduce stress across the business. Staff feel supported, managers feel confident, and families feel connected. It has become a core part of how the team delivers person-centred care, ensuring every update is reflected directly in the care planning software they rely on every day.
As one team member put it, it’s hard to narrow down just one specific benefit — the organisation has gained from all of it.
“Don’t second-guess it. Don’t hesitate. Just do it. If you want to reduce your stress levels, definitely go for PASS – it’s worth it.”
