🚀 CASE STUDY
Bluebird Care Ireland (Roscommon) is a home care provider delivering services across multiple counties in the Republic of Ireland, including Longford, Westmeath, and West Cavan.
The organisation provides a broad range of care services, supporting older people, individuals with complex care needs, and people living with disabilities. Operating across several locations means care delivery needs to be carefully coordinated, consistently delivered, and clearly evidenced.
For the clinical lead, oversight is critical. This includes visibility of care records, confidence that services are being delivered in line with care plans, and the ability to audit and report accurately. As regulatory expectations in Ireland continue to evolve, the need for reliable systems and real-time information becomes even more important.
Prior to switching systems, the team had growing concerns about whether its existing setup could continue to support these requirements effectively.
Concerns around upcoming regulations in Ireland were a key driver behind the decision to move away from the previous system. The organisation needed greater confidence in compliance, clearer access to information, and a more dependable way to oversee care delivery across services.
PASS care management software was selected to support this transition.
One of the most important factors was how the changeover was handled. The PASS team worked closely with Bluebird Care Ireland to migrate data from the previous system, removing complexity and minimising disruption. All data was lifted from the legacy platform, and within a couple of weeks the service was fully operational on PASS.
The experience of working with the PASS team stood out. The transition was described as smooth, with a noticeably different culture and level of support compared to previous experiences.
Once live, PASS provided immediate value. The clinical lead gained access to real-time information across digital care planning, care scheduling, and reporting. This made it significantly easier to stay on top of audits and day-to-day oversight without relying on fragmented systems or delayed updates.
Reporting quickly became a core part of how the service operated, offering clear access to information needed to review performance and compliance. The digital care records section was particularly valuable, providing up-to-date visibility of what was happening with clients as care was being delivered.
PASS has given Bluebird Care Ireland clearer oversight across its services while supporting more confident, consistent care delivery.
Real-time updates mean care can be reviewed against care plans as it happens, making compliance checks simpler and more reliable. For the clinical lead, this visibility supports informed decision-making and reassurance that services are being delivered as intended.
Scheduling visibility also plays an important role. Being able to see who is attending each client, and when, provides a complete picture of care delivery and helps maintain continuity across teams.
The reporting functionality is used regularly and has become central to managing audits. Instead of pulling information together from multiple places, key data is accessible in one system, reducing manual effort and saving time.
One of the most valued outcomes is the creation of clear monthly care record summaries. These summaries make it easier to share information with external partners, including the HSE, supporting transparency and collaboration.
Overall, PASS has helped reduce administrative burden while strengthening oversight, compliance, and confidence across the organisation. The platform is described as easy to use, supported by a friendly and professional team, and well suited to the realities of delivering care across multiple locations.
“We weren’t happy with our previous system, particularly with upcoming regulations in Ireland, so we switched to PASS. The transition was very smooth. The team migrated all our data from the previous system and within a couple of weeks we were up and running.”
“PASS gives us real-time oversight of what’s happening with our clients, makes auditing compliance much easier, and creates clear summaries we can share with partners like the HSE. We couldn’t say enough good things about them. They’re friendly, professional, innovative, efficient, and supportive.”
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