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The Court Nursing Home case study

Providing real-time access to GP records to support improvements in both care and safety outcomes


As well as offering care for older people, The Court Nursing Home also supports those with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairment. Amongst their staff they employ four registered nurses.


In moving from paper to digital, Court Nursing was seeking a solution that would allow them to streamline their working practices and realise improved operational efficiencies.

Flexibility: The powerful core functionality of PASS, along with its flexible approach that supports customisable alerts, documents, assessments and workflows, were a key factor in their decision to select PASS.

Self sufficiency: With a relatively young, IT literate workforce, they were keen to work in an environment where they could make simple changes to their digital care management system inhouse, without having to go back to the supplier each time. They therefore particularly liked the Document Builder function in PASS which gave them the option to build and customise documents and assessments themselves.

The impact

With the introduction of PASS, Court Nursing has benefited from:

  • Realtime access from within PASS to their service user’s GP records, without having to contact the surgery or pharmacy
  • All of their service users’ documents stored electronically, together in one place
  • Ability to create and populate documents from within PASS
  • Creating their own bespoke documents
  • The Smart Observations function within PASS, making use of the Fluids observations feature for example

GP Connect has provided continuity of care between ourselves and the GP, giving  us access to up to date notes regarding the care of our users.

In short, PASS GP Connect helps us to cut out the middleman meaning that as nurses we can work more efficiently, giving us more time for direct patient care.

Rebecca Knight, Registered Manager

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