Switch to the platform built for outstanding care
PASS is the all-in-one care platform trusted by top-rated providers to run safer, simpler services. Plan, rota, deliver, record, invoice and audit – all in one easy-to-use app.
Plus, services using PASS are 37% more likely to achieve CQC Outstanding*.
Join 84,000+ carers using PASS!
🤝 Trusted by 1,200+ care providers across the UK
Why providers make the switch
More providers than ever are moving to PASS. Here’s why:
All features included. No hidden costs.
Other platforms charge extra for essentials like billing or scheduling. With PASS, it’s all included – care planning, eMAR, rostering, finance, compliance and more.
Managed data migration
We’ll transfer your care plans, schedules and MARs in 30 days. No setup fees, no hassle. Just tell us when you want to start, and we’ll handle the rest.
Built-in AI with PASSgenius™
Our new AI engine turns your data into real action. Spot risks early. Optimise travel time. Balance workloads. Review logs in seconds with AI care summaries.
Made for caregivers, not techies
Care teams are up and running in a few weeks. We provide training tailored to your service, plus on-demand videos and unlimited support.
Watch how Bluebird Care uses PASS to deliver outstanding care
Since implementing PASS in 2015, the platform has been instrumental in delivering top-rated care, streamlining admin, and achieving outstanding ratings.
Compare care platforms 🔍
Looking for an alternative? Here’s a side-by-side comparison of popular care management solutions – so you can decide what’s right for your service.
 |  | |
|---|---|---|
 |  | |
Essentials
| ||
Digital care planning | NHS-assured plans for every setting; CQC-aligned
| Home care only
|
Medication management
| Built-in eMAR plus pharmacy link, alerts, reminders
| Partial, no pharmacy link listed
|
Rostering
| Drag-and-drop rostering, payroll-ready
| Available
|
Finance, payroll and invoicing
| One-click invoices, timesheets, payroll exports
| Available
|
Features
| ||
Offline mode
| iOS/Android app with full offline mode
| No
|
Family and friends portal
| openPASS iOS and Android app for friends and family updates w/ in-app messaging.
| Partial, no in-app messaging listed
|
GP Connect
| Real-time prescriptions and allergies via GP Connect
| Available
|
Real-time alerts & incidents
| Customisable incident reports and dashboard alerts
| Available
|
Electronic Call Monitoring
| NFC/QR tag-in, live office view with punctuality reporting
| Available
|
Dashboards & analytics
| Next generation care reporting. Capacity, travel, care performance in one glance
| Basic built-in reports; some external via Looker
|
Workflow automation
| Auto-email documents to staff and funders. Voice-to-text care notes
| Not listed
|
All-in-one solution
| Single licence. End-to-end platform. No bolt-ons
| Available
|
Artifical Intellgience
| AI-powered Care Note Summaries with advanced pattern recognition
| No
|
Templates and docs
| 120+ editable templates and assessments for all care settings
| Templates for home care; not editable
|
Document builder
| Build branded docs from scratch or template
| No
|
Support
| ||
Customer Support
| 24/7/365 customer support. UK-based, speak to a human
| Limited; no phone support, working hours only
|
Training and onboarding
| Free training, data migration, dedicated project manager w/ Concierge Service.
| Available
|
PASS or Birdie?
If you’re looking for a complete, flexible system trusted by CQC Outstanding services, PASS may be the stronger fit.
PASS and Birdie both support all-in-one digital care planning, but the details matter. PASS stands out with NHS-assured plans across all care settings, built-in compliance tools, and fully offline mobile access – something Birdie doesn’t currently offer.
Or see if PASS is right for you with our free, 60 second quiz – no sign up necessary!
Comparisons accurate as of June 2025
|  | |
|---|---|---|
| | |
Essentials
| ||
Digital care planning | NHS-assured plans for every setting; CQC-aligned
| Available
|
Medication management
| Built-in eMAR plus pharmacy link, alerts, reminders
| Paid add-on
|
Rostering
| Drag-and-drop rostering, payroll-ready
| Paid add-on
|
Finance, payroll and invoicing
| One-click invoices, timesheets, payroll exports
| Paid add-on
|
Features
| ||
Offline mode
| iOS/Android app with full offline mode
| Available
|
Family and friends portal
| openPASS iOS and Android app for friends and family updates w/ in-app messaging.
| No family portal listed
|
GP Connect
| Real-time prescriptions and allergies via GP Connect
| No
|
Real-time alerts & incidents
| Customisable incident reports and dashboard alerts
| Not listed
|
Electronic Call Monitoring
| NFC/QR tag-in, live office view with punctuality reporting
| Available
|
Dashboards & analytics
| Next generation care reporting. Capacity, travel, care performance in one glance
| Basic reporting tools
|
Workflow automation
| Auto-email documents to staff and funders. Voice-to-text care notes
| Rules engine triggers tasks/emails
|
All-in-one solution
| Single licence. End-to-end platform. No bolt-ons
| No
|
Artifical Intellgience
| AI-powered Care Note Summaries with advanced pattern recognition
| Access Evo with Copilot
|
Templates and docs
| 120+ editable templates and assessments for all care settings
| Available
|
Document builder
| Build branded docs from scratch or template
| No
|
Support
| ||
Customer Support
| 24/7/365 customer support. UK-based, speak to a human
| Automated support tickets
|
Training and onboarding
|
Free training, data migration, dedicated project manager w/ Concierge Service.
| Available
|
PASS or Access?
If you need a complete system that works out of the box, PASS may be the stronger choice.
While Access offers digital care planning, many core features like rostering, eMAR, and invoicing come as separate, paid add-ons. PASS includes these as standard, along with full offline mobile access, GP Connect integration, and 24/7 UK-based support – all under a single licence.
Or see if PASS is right for you with our free, 60 second quiz – no sign up necessary!
Comparisons accurate as of June 2025
|  | |
|---|---|---|
| | |
Essentials
| ||
Digital care planning | NHS-assured plans for every setting; CQC-aligned
| Available
|
Medication management
| Built-in eMAR plus pharmacy link, alerts, reminders
| Paid add-on
|
Rostering | Drag-and-drop rostering, payroll-ready
| Paid add-on
|
Finance, payroll and invoicing
| One-click invoices, timesheets, payroll exports
| Paid add-on
|
Features
| ||
Offline mode
| iOS/Android app with full offline mode
| Available
|
Family and friends portal
| openPASS iOS and Android app for friends and family updates w/ in-app messaging.
| Partial, no in-app messaging listed
|
GP Connect
| Real-time prescriptions and allergies via GP Connect
| Available
|
Real-time alerts & incidents
| Customisable incident reports and dashboard alerts
| Available
|
Electronic Call Monitoring
| NFC/QR tag-in, live office view with punctuality reporting
| Paid add-on, no QR code tag-in
|
Dashboards & analytics
| Next generation care reporting. Capacity, travel, care performance in one glance
| Basic reporting tools
|
Workflow automation
| Auto-email documents to staff and funders. Voice-to-text care notes
| Not listed
|
All-in-one solution
| Single licence. End-to-end platform. No bolt-ons
| No
|
Artifical Intellgience
| AI-powered Care Note Summaries with advanced pattern recognition
| No
|
Templates and docs
| 120+ editable templates and assessments for all care settings
| Available
|
Document builder
| Build branded docs from scratch or template
| No
|
Support
| ||
Customer Support
| 24/7/365 customer support. UK-based, speak to a human
| Support listed; hours and channels unclear
|
Training and onboarding
| Free training, data migration, dedicated project manager w/ Concierge Service.
| Available
|
PASS or Nourish?
If you’re looking for a truly connected platform with everything in one place, PASS may be the better fit.
Nourish offers digital care planning and a mobile app, but key features like rostering, finance, and medication management are only available as paid add-ons or separate modules. In contrast, PASS includes all of this as standard – plus offline mobile access, GP Connect integration, and a full family portal – with no bolt-ons needed.
Or see if PASS is right for you with our free, 60 second quiz – no sign up necessary!
Comparisons accurate as of June 2025
|  | |
|---|---|---|
| | |
Essentials
| ||
Digital care planning | NHS-assured plans for every setting; CQC-aligned
| Available; limited detail on flexibility
|
Medication management
| Built-in eMAR plus pharmacy link, alerts, reminders
| Available
|
Rostering
| Drag-and-drop rostering, payroll-ready
| Available
|
Finance, payroll and invoicing
| One-click invoices, timesheets, payroll exports
| Available
|
Features
| ||
Offline mode
| iOS/Android app with full offline mode
| No
|
Family and friends portal
| openPASS iOS and Android app for friends and family updates w/ in-app messaging.
| No family portal listed
|
GP Connect
| Real-time prescriptions and allergies via GP Connect
| Available
|
Real-time alerts & incidents
| Customisable incident reports and dashboard alerts
| Available
|
Electronic Call Monitoring
| NFC/QR tag-in, live office view with punctuality reporting
| Not listed
|
Dashboards & analytics
| Next generation care reporting. Capacity, travel, care performance in one glance
| Not listed
|
Workflow automation
| Auto-email documents to staff and funders. Voice-to-text care notes
| Not listed
|
All-in-one solution
| Single licence. End-to-end platform. No bolt-ons
| Available
|
Artifical Intellgience
| AI-powered Care Note Summaries with advanced pattern recognition
| No
|
Templates and docs
| 120+ editable templates and assessments for all care settings
| Available
|
Document builder
| Build branded docs from scratch or template
| No
|
Support
| ||
Customer Support
| 24/7/365 customer support. UK-based, speak to a human
| Ticket-based support; no service hours listed
|
Training and onboarding
| Free training, data migration, dedicated project manager w/ Concierge Service.
| Available
|
PASS or OneTouch?
If you want a platform with full offline access, family tools, and smarter automation, PASS may be a stronger fit.
While OneTouch lists most core features, key areas like offline mobile working, family portals, analytics, and automation aren’t included or aren’t detailed. PASS includes all of this as standard – plus GP Connect, AI-powered insights, and 24/7 UK-based support – all under a single, all-in-one licence.
Or see if PASS is right for you with our free, 60 second quiz – no sign up necessary!
Comparisons accurate as of June 2025
|  | |
|---|---|---|
| | |
Essentials
| ||
Digital care planning | NHS-assured plans for every setting; CQC-aligned
| No |
Medication management
| Built-in eMAR plus pharmacy link, alerts, reminders
| Handwritten MAR charts and manual checks
|
Rostering
| Drag-and-drop rostering, payroll-ready
| Paper rotas or printed spreadsheets
|
Finance, payroll and invoicing
| One-click invoices, timesheets, payroll exports
| Calculations done manually or in spreadsheets
|
Features
| ||
Offline mode
| iOS/Android app with full offline mode
| N/A |
Family and friends portal
| openPASS iOS and Android app for friends and family updates w/ in-app messaging.
| No. Family contacted by phone or given printed notes
|
GP Connect
| Real-time prescriptions and allergies via GP Connect
| No. GP records accessed by calling or faxing the practice
|
Real-time alerts & incidents
| Customisable incident reports and dashboard alerts
| Incidents logged on paper after they happen
|
Electronic Call Monitoring
| NFC/QR tag-in, live office view with punctuality reporting
| No
|
Dashboards & analytics
| Next generation care reporting. Capacity, travel, care performance in one glance
| Data reviewed through manual audits and reviews
|
Workflow automation
| Auto-email documents to staff and funders. Voice-to-text care notes
| No
|
All-in-one solution
| Single licence. End-to-end platform. No bolt-ons
| Separate paper systems used for each task
|
Artifical Intellgience
| AI-powered Care Note Summaries with advanced pattern recognition
| No
|
Templates and docs
| 120+ editable templates and assessments for all care settings
| Printed templates stored in folders
|
Document builder
| Build branded docs from scratch or template
| Templates created in Word or photocopied
|
Support
| ||
Customer Support
| 24/7/365 customer support. UK-based, speak to a human
| N/A |
Training and onboarding
| Free training, data migration, dedicated project manager w/ Concierge Service.
| N/A |
PASS or paper?
If you’re still managing care on paper, PASS offers a safer, faster, and more reliable way to work.
With everything in one place — from care plans and rostering to medication, audits and finance — PASS replaces manual processes with real-time data, smart alerts, and offline access for carers. No more chasing paperwork, duplicating tasks or missing key information. It’s a single, secure system that helps you stay compliant, save time and focus on delivering great care.
Or see if PASS is right for you with our free, 60 second quiz – no sign up necessary!
🤔 Worried about switching? Don’t be.
“We’re still in contract with another provider”
No problem. You can start using PASS immediately, at no cost, while your existing contract runs down, so you never pay twice.
“What about data migration?”
Our concierge team handles it for you. We map your current setup, transfer data across, and check it all with you before launch.
“Will my team struggle to learn a new system?”
“Isn’t PASS more expensive?”
Now with AI and performance dashboards
AI-powered care summaries that highlight risks, changes, and key actions from care notes, in seconds
Smart data insights into staff capacity, punctuality, travel time, and workload balance
Real-time alerts for potential risks or missed care
🚀 Ready to switch?
Switch now with our free concierge migration service – we’ll handle the hard parts so you can focus on care. Get started today with a free consultation.
Care plans, schedules and MARs transferred in under 30 days
No onboarding or training fees
Friendly UK-based support, whenever you need it
See what else PASS can do
*Based on analysis of PASS customers compared to national CQC ratings data.
