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The Journey From ‘Requires Improvement’ to ‘Good’

I consider one of the most important parts of my job as a Launch Project Manager at everyLIFE to be supporting care providers so that a good standard of person-centred care is available to everyone.

I spend most of my time out and about with our customers delivering training and guiding them through their implementation of the PASSsystem. Implementing PASS is a commitment for a business and forms the back bone for the provision of person-centred care. Their processes are adapted to accommodate PASS into their everyday care work which can mean a lot of change in a short amount of time.

With this in mind, I always ask, at the beginning of an implementation project, why the business has decided to implement PASS. I get various good and worthy responses, from improving time efficiency to making life easier for care workers and saving the trees. However, once you list off all the other benefits, the main reason for implementation soon comes to light – improving a CQC or an equivalent regulatory rating.

Digital care planning is a good bet when it comes to that key rating. We’ve all seen the shift from paper to digital in the last couple of years and the improvements it has brought to the sector. As a team, we like to keep in touch with our customers who have since flown the training nest and we often hear stories from them about how the PASSsystem has helped them go from ‘Requires Improvement’ to ‘Good’.

Care regulators rank services based on their five key lines of enquiry, fondly known as the KLoE’s, but I wanted to focus on one in particular. PASS supports care agencies and care homes to be responsive. In times gone by, log books and paper MAR Charts were kept in people’s homes and an office would rely on a phone call if they wanted an update on the day. Otherwise, it was a drive at the end of the month to pick up a folder from the service user’s home. Someone then had the time-consuming task of deciphering some questionable handwriting. Now, let’s fast forward to 2019.

As a care worker or manager, you pick your phone up and read the care plan and notes before you even ring the bell, which means you can be ready to deliver the quality of person-centred care as soon as you walk through the door. You then type your notes up at the end of the visit and they are sent straight back to the office in real time. No petrol, extra time or phone calls required! By giving care providers the tools to quickly communicate care plans, and those all-important updates, you have so much more power to provide the best standard of care possible.

It’s that kind of amazing care that I want to highlight. I believe that everyone, no matter where you live or what your circumstances are, should have access to a good standard of person-centred care. By supporting our customers to go digital, we’re giving them a powerful resource to help this become a reality. Let’s not forget, raising the standard of care available supports the most vulnerable people in our community. It’s what we all strive for and I’m privileged to see every day how digital care planning helps care providers achieve this goal.

By Anna Carter, Launch Project Manager

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