Who Needs Compelling?
Whether we are aware of it or not, for most of us our every waking hour is dominated by decisions; good, bad and indifferent decisions – and then navigating to the next choice of direction in some way influenced by the consequences of the last decision! If you know what I mean.
These decisions can vary in importance and scale from things like deciding to eat another McVitie’s Digestive, despite having just consumed five in the last ten minutes; or having a change in career, when the job you have pays the bills; to getting the roof repaired because there’s a hole in it that means your family get wet when you’re watching Corrie of an evening. The consequences of not making a decision or making the wrong decision will clearly vary quite a lot but the compelling need to make the decision is equally strong.
What we, as a provider of a care management platform, have learned from working closely with thousands of decision makers in all settings across the care industry, is that, very wisely, they rarely rush into the decision to disrupt their tried and tested care delivery methods by tearing up paper and going digital. It takes time, thought and commitment. And when all those things are aligned, we and the care provider become perfect, productive partners.
But whether it’s today, tomorrow or next year, one day that compelling need usually bubbles up – and sometimes in the most unexpected way…
Take Helen, for example, a care home manager in Wales. Her compelling need to go digital is one that I think many of us can relate to. It wasn’t her eagerness to work on tablets or smartphones that fuelled her compelling need to go digital, but the very real desire not to have to run up and down the many flights of stairs in her home dozens of times every day to move paper files around the place in order to keep them current and compliant.
Contrast that with the care provider who found themselves in front of a judge to answer accusations of mismanagement following the death of an elderly person in their care. The compelling need to provide real-time medication information quickly became a compelling need for the care provider to update their paper-based and unsafe care management processes.
We had a long-standing relationship with both care providers and were happy to help them both straight away in their moment of compelling need. Helen is now very happy and the care provider is fully compliant.
The difference in severity and consequences in just a couple of the many examples we see are clearly very different. And one person’s compelling need can be another person’s decision to live with it and make the best of an unsatisfactory situation.
Experience also makes it fairly clear that it’s usually wiser to look at your various needs in care before they become compelling and come looking for you.