Fifteen years ago, I entered the world of software training. Freshly armed with a laptop, copious handouts, and a projector the size of a microwave; I crammed my kit into a suitcase and proceeded to travel the length and breadth of the country. I kept Flybe in business and racked up enough BP points to treat myself to free Ginster’s and Ribena once a month. Why? Because it delivered value, customer engagement, and customer understanding.
Last month Panorama’s Care in Crisis documentaries threw a stark light on the funding crisis facing the care sector. Now that the dust is settling and attention is already being diverted, it is important to ensure that the issues raised, and still very much present, are none the less addressed.
Year on year, business and workforce development challenges continue for all social care providers and the SCA Care Showcase 2019 will continue to support organisations with the latest developments and information on key issues to help you respond to these challenges.
It’s always very rewarding coming away from an interview with a customer I am writing a case study for. Working mostly at a desk, behind the scenes and largely removed from day to day contact with customers, it’s reassuring to see the PASS up and running out there in the real world, displaying on their dashboards as I walk into their offices.
Fiona Williams talks to everyLIFE about the digital care journey and the future of technology in social care.
Press Release: November 2018 – Liverpool is leading the way in the use of smartphone technology to deliver and monitor better quality care in people’s homes.