Working in care requires extraordinary amounts of mental and emotional strength and resilience, something that is often underestimated outside and, on occasions, even within the care sector.
I’ve recently spoken with a number of larger care providers who had not even considered the impact of digital care planning upon their exposure in terms of litigation and, therefore, their insurance premiums. As this is such a key driver for going digital, it seemed timely to summarise the two key points here.
For decades, the UK’s domiciliary care sector could only measure the delivery of care upon the basis of quantity. Despite the wholly personal nature of the service; time and task was literally the only metric that could be applied to determine the efficiency and effectiveness of a team, a business or a contracted provider.