Fifteen years ago, I entered the world of software training. Freshly armed with a laptop, copious handouts, and a projector the size of a microwave; I crammed my kit into a suitcase and proceeded to travel the length and breadth of the country. I kept Flybe in business and racked up enough BP points to treat myself to free Ginster’s and Ribena once a month. Why? Because it delivered value, customer engagement, and customer understanding.
Over the last few weeks, like so many around the country, I have joined in celebrating our key workers who have worked tirelessly trying to get us through this challenging and devastating COVID-19 pandemic.
I’ve worked at a number of different companies in my career and something that has always interested me is employee engagement. Since joining everyLIFE I have heard about the challenges that the social care sector faces in recruitment and retention and I can’t help but wonder about employee engagement in the care sector and whether it could help to ease some of the challenges faced.
everyLIFE announced as a winner at the 2019 Leaders in Care Awards earlier this month following a gala dinner and awards ceremony in Birmingham.
The positive image of care can so be often ignored, but an exhibition at the Care Show at the NEC Birmingham in October revealed the true face of care, the one that should be making headlines.
Clare Drewell, Director & Owner of Care Concern (Homecare) Ltd since 1993 has been inspected many times over the years and, because she is so passionate about delivering the best care that she can to her clients, there are always butterflies. Here she presents her blog about the ‘big day’.