At everyLIFE Technologies we’re continuing to drive improvements to The PASSsystem making the delivery of medication and app communications even easier.
There are a number of new product improvements we have implemented in order to create the best user experience possible.
Through the cold days of January and February we’ve been hard at work to bring you more improvements to The PASSsystem. Here’s some information on what we’ve been up to:
Now, The PASSsystem makes it easier to spot patterns or problems that need attention in a Service User’s care plan. This can help to improve the quality of care and reduce the risk of undiagnosed health problems. Care Managers can now see a tabular view of historical observation records, simply by clicking the ‘Observation History’ link displayed beneath the details of any given observation task in the Care Records screen.
Coming Soon: Care Workers and Care Managers will also be able to view historical observation task information on their tablet at point of care when viewing tasks in an Episode of Care. Work is well underway on this improvement and will be available in a new update to the mobile app very soon.
Over the Christmas period the everyLIFE team have been busy putting the finishing touches to our work on alerts. You can now control which alerts are raised on a task by task basis using the task settings in a care plan.
The update deployed on 24/01/2017.
Since the beginning of December Android phone users with the old versions of The PASSsystem app (v1.9.7 or below) installed, have been receiving in-product messages informing them they need to upgrade. As of 3pm on 16th January, any Care Workers who have not upgraded to the latest version will be unable to access the app until they upgrade.
If your Care Workers see the in-product message, please ask them to update the app immediately. To do this, they just need to follow the steps in the in-app message they see when they next log in.
In future there will be a scheduled maintenance window every Tuesday night. The system may be unavailable between 11pm and 1am.
We’ve been busy doing some important work to improve the way that alerts function and are displayed within The PASSsystem. You may also want to review the new Care Plan layout, we think you’ll like the improvements.
Please view the list of changes and improvements in tonight’s release of The PASSsystem below:
We need you to prepare for a key change in the New Year and upgrade your phones and tablets to the latest version of the app. Since the beginning of December, your teams have been receiving messages in The PASSsystem app telling them to upgrade. On 16th January 2017 all app users will be prompted to upgrade to the latest version, they will be unable to access the app without upgrading.
We’re releasing a new version of The PASSsystem on the web. The update will be with you on 04/01/2017, so on the night of 03/01/2017, you will be unable to access The PASSsystem from 11pm until the update completes.
We’re seeing more stories about information security hitting the public headlines recently. We’d like take this opportunity of sharing what we do to keep your data safe and share some recommendations on how you can do the same.We operate with integrity at all times, our employees and partners are bound by agreement to ensure that we keep your data, and that of your customer’s safe. We also use a number of methods to protect data too. All mobile data is encrypted, and live data is protected by HTTPS.
Recommendations for you:
PASSWORDS: We recommend that you review your password policy to reduce risk to your business. Each user should be responsible for their own password and these details should never be sent via email. Default passwords should be immediately changed and usernames and passwords should never be shared. Please click here to view our password policy.
UPDATES: Upgrade your phones and tablets to the latest version of the app. We’re constantly sewing in security updates and fixes into our releases so keeping your device up to date means you receive our latest tech protection. From next week your teams will start receiving messages in-app to ensure they upgrade to the latest version.
We’re releasing a new version of PASSsystem on the web, it will be with you on 01/12/2016, so on the night of 30/11/2016, you will be unable to access The PASSsystem from 11pm until the update completes..
This release, v1.16, will be with you on 08/11/2016, so on the night of 07/11/2016, you will be unable to access The PASSsystem until the update completes.
Be prepared for a new cycle to our app releases. As of 15th November you can expect updates to both Android and iOS apps every 2 weeks, on or around a Tuesday. Making sure your teams have the most up-to-date technology means they receive new features and important fixes as soon as they’re ready.
Out of Hours: Our standard support hours are from 09.00 – 17.00 (excluding Bank Holidays). Emergency Out of Hours Support can be reached outside the normal working hours by calling 0800 276 1501. We are actively recruiting new candidates to join our Customer Support team, which will enable a more proactive approach to service delivery.
Customer Reference Number: From now, when you speak with Customer Support you’ll be provided with a reference number for support cases that require a little bit more research by everyLIFE. You’ll be able to track the progress of your case, no matter who you speak with.