Telephone

Call us on 03300 940 122

The user is unable to log in

The user is unable to log in

Please go through the following steps to check why the user may not be able to log in:

  • Check the email address is spelt correctly on www.passgenius.com
  • Check if the user is logging in with the correct email address, and not just their name
  • Check that the user has gone through the reset password process
  • If these all check out, or still unsuccessful, then you should revoke access and go through the consent process again
  • If there are still issues, then you can escalate to us and we will investigate further

Call to Action

The time to go digital is NOW!

Find out more about PASS, the real-time living care plan for everyone.

Reassuringly, repeatedly referenced by the CQC and Care Inspectorate, NHS cited and NICE compliant.

Call 03300 940 122 or simply fill in the form opposite to request a digital brochure, personal demo or a call back and we’ll be in touch shortly.

Please watch this video to find out how owners Gary and Michelle Johnson have transformed their care business by using PASS.

Now, with the launch of the PASS 20:20 Edition in 2019, you don’t have to settle for reporting when you can have INSIGHT Dashboards that provide you with real-time monitoring of your business. Visit our PASS 20:20 Edition page to find out more. Saving money, creating happiness.

Footer Form

Contact Us