PASS, Digital Care Management Software
Upon its release in 2015, PASS changed how care could be delivered in the home.
For the first time ever, care workers (and, where appropriate, commissioners and family members too) were able to see and update live and highly detailed information relating to the individual receiving support. The sheer scope of this information; from personal preferences, through comprehensive medication details, outcome objectives and care plan instructions, was a first for the sector. The fact that this all became available, in real time, on a mobile device and in the client’s home was truly transformational.
Over the following three years, the system has seen huge uptake across the UK and it is now deployed by over 700 care businesses across every commissioning region in England and parts of Scotland, Wales and Northern Ireland. This expansion continues apace, with some 25 new providers signing up every month, attracted by the obvious and immediately available business wins.
PASS clients recognise three measurable benefits
- Significant Efficiency Gains – in terms of reduced supervisory overheads, travelling and administration. Clients regularly report an 8-10 fold return on investment – so a £40,000 annual saving directly attributable to a £5,000 subscription to PASS.
- Reduced Corporate Risk – because all care and corporate obligations can be evidenced, fewer mistakes are possible, accidents and incidents are managed transparently, and real-time, data-driven decisions allow issues to be managed before they become crises.
- Exceptional Quality of Care – because your carers spend more time caring and, when they do so, they have all the information they might need at their fingertips and in real-time.
Whether in classic domiciliary and residential care scenarios, or with specialist service providers, PASS sets the standard for digital care management software. This clear market lead is maintained by the largest product engineering team in the industry, engaged with our user groups and with all regulatory and policy-making bodies to drive the PASS product set forwards.
It is absolutely essential that any life-critical system is delivered in a robust and dependable manner. To this end, PASS presents a Premium service offering which includes a lifetime functional warranty and, as standard, offers service credits in the event that either support or availability SLAs are not met. The entire PASS product set is GDPR-ready and the business pro-actively engaged with the Information Commissioners Office well in advance of the legislation. System security is confirmed by accredited third party penetration testing. The business has completed the NHS Information Governance Toolkit V14.1 (a requirement for suppliers to NHS and related bodies), adheres to the principles of the National Cyber Security Centre and carries both ISO 27001 and 9001 accreditations.
Unusually in the sector, every member of staff is subject to security vetting checks and each is required to undertake and pass the NHS Data Security Awareness training course.
With the definitive product work-proven by thousands of users, the tightest governance and the greatest technical capability, everyLIFE represents a refreshingly different, and unusually low-risk technology partner.
PASS has proved completely intuitive to use, even for the least technical care assistant – a revelation.
My Supervisors no longer spend 65% of their time in the office typing up notes taken at assessment meetings – they do it once with the customer, and get it right from the outset. My Supervisors now spend 90% of their time out in the community – better care, improved support for care workers, and more assessments.
We saw the service had made improved use of information through the implementation of PASS for assessing the quality of the service provided, including the consistency of care provided to individuals. PASS has the potential to provide the service with a greater range of information which can be utilised for Quality Assurance. This will include outcomes and tasks completed and missed. Operational statistics will include reviews and staff supervision as well as analysis of nutritional and hydration information entered by staff.
The system reduces the time and cost of setting up care plans for patients going home from hospital by 50%. This has delivered a £20K saving to my bottom line.
By listening carefully to the care industry, everyLIFE have developed a solution that greatly helps join up the provision of customer-centred care. They are on a mission to bring the much needed technical answers to the business challenges we are all facing. I very much look forward to seeing the new functionality they have in the next release and beyond.
I implemented PASS in three weeks and my customers are already seeing the benefits in quality of care.
It’s easy to use and with the training provided, all staff like the system. Any office implementing it will save a substantial amount of supervisor time.
The whole process from initial enquiry to going live was quick, efficient and easy and the support we received from the team at everyLIFE was second to none. I would recommend PASS to any care company.
A really important advance for care, PASS provides care notes and completion notes instantly so we can react immediately to missed medications and other urgent care alerts.
Easy to use, extensively tested and developed by people that understand care, PASS is unique and robust at solving the critical challenges faced by the industry.