The United Kingdom Homecare Association’s event at London’s Institute of Directors, December 3rd, explored the opportunities offered by digital technologies to improve transparency, quality and efficiency.
The PASSsystem, powered by everyLIFE, was one of the few digital solutions showcased at the event, providing a live case study by our valued customers Romola and Adrian from Heritage Healthcare Windsor. The owner / managers gave the audience an honest and authentic view of the process of selecting technologies for their business. They gave a full and very positive appraisal of why they chose PASS, highlighting the ease of implementation and seamless transition they experienced moving from paper to PASS.
Following that, Taffy Gatawa, everyLIFE’s Chief Information and Compliance Officer, participated in a panel discussion alongside other technology providers, focusing in particular on the importance of data protection, security, and governance over sensitive information. “Being able to fully entrust your data to your technology providers must be very high on your list of priorities when choosing a software partner,” said Taffy.
The discussion was opened to the floor and there were useful contributions from delegates around the wider challenges of going digital. The sentiment expressed by many was that, due to limitations in local authority budgets, it is sometimes difficult to justify the cost of implementing software when this raises the overall cost of care. However, it was notable that PASSsystem users in the audience said that, for them, the cost of investment in PASS is justifiable due to the considerable improvements to the quality of care they are now able to deliver, as well as the efficiency savings on staff costs. PASS users also added that they were confident that they will continue to make savings to their bottom line as they progress on their digital journey. The problem, it was felt by some, is not the digital innovations that are clearly driving up the quality of care, but rather the budgets allocated by local authorities combined with the standards that care businesses are expected to achieve.
The UKHCA are working to bring these and many other critical issues to the attention of local authorities, CCGs, and the CQC, and high-profile events such as this allow these important issues to be voiced. We were privileged to be part of that discussion.