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COVID-19 Support Features

COVID-19 Support Features in PASS

To help you track and report PPE levels, Coronavirus (COVID-19) symptoms, and dependency levels across the people you care for and employees, we’ve added a new set of features to PASS.

Update personal PPE stock on app

All employees can record their own level of PPE on the app (IOS and Android). Update your individual PPE levels and see straight away the last time that a work colleague or you updated them. Monitoring PPE levels will assist keeping you and the people you care for safe and protected. Real-time visibility of the stock in the field and at the office is becoming a key part of delivering care across all areas.

Update office PPE stock on app

If you have the Care Manager profile on PASS you will be able to see and update the office PPE stock level, and see the last time it was updated. Only Care Managers can record office levels of PPE from the app as they manage the stock to be distributed to staff. Like all employees, care managers can also see quickly when the stock figures were last  updated.

Update employee and office PPE stock on PASS web

Those with Care Manager and Super User profiles can update PPE stock on the web. To update stock, simply click to increase or decrease the amount. You can also manually type over the existing figure in the box.

Generate Employee PPE Report

The report will default to show data from the previous seven days, but you can change the date range to suit your requirements. As with all PASS reports, you can export PPE stock levels for an Employee PPE Report via CSV or PDF.

COVID-19 status

A new property on both the Service User and Employee details pages called COVID-19 Status. This will provide you with a drop-down list of values to record the current status of your Service Users and Employees.

COVID-19 screening

A new document template for both Service Users and Employees to record the findings screening and trigger a new Infection Control alert to PASS web.


Allowing you to record if your Service Users and/or Employees are self-isolating.

COVID-19 reports

Helping you to collate and share key information as you track COVID-19 status for Service Users and Employees.

Dependency level

Helping you to record the dependency level of each of your Service Users. Select from High, Medium, Low.


While PASS is now providing specific COVID-19 features to help manage care delivery during the current crisis, as the leading digital care management platform it is currently continuing to support over 50,000 people every day. Independently evaluated by Social Care Institute for Excellence as delivering operational and quality benefits, PASS minimises risk and supports carers.

Other important PASS benefits:

  • Sustaining high quality care services through digital management
  • Improving outcomes
  • Providing real-time insight into care delivery
  • Comprehensive and auditable record of all care delivery
  • Increasing staff morale and retention.

Suitable for:

  • Care services
  • Commissioners
  • Senior Health and Care leaders
  • Regulator.


Providing consented, remote access to care plans for families, allied care professionals, Social Workers, GPs and others. Now, more than ever, a critical tool in maintaining vital communications with loved ones and relieving some pressure from care offices.


  • Extending the circle of care
  • Single record – all contributing
  • Trusted, real-time information without face-to-face
  • Key information for paramedics or other emergency services

Suitable for:

  • Care services
  • Families
  • Commissioners
  • Reablement team leads
  • Emergency services


Hospital-to-home service

It's hard enough to keep up with the pace of daily changes in the care landscape right now, never mind starting to prepare yourself for what may be around the corner for social care as patients leave the highly pressured hospital environment for their homes, care homes and hospices. In readiness for this wave of hospital-to-home movement of many elderly people, unique reablement tools in PASS will enable fast, safe and appropriate transition from acute settings to community-based support.


  • Care planning continuity with up to date information
  • Tracks COVID-19 status and dependency levels from hospital to subsequent care environments
  • Quick turn around requirements met: Complete the assessment and start delivering care immediately.

Suitable for:

  • Care providers
  • Hospice environments
  • NHS to home care transition.

Call 03300 940122 or email

PASS Care Intelligence

The newly-developed Care Intelligence Platform providing aggregated visualisation of operational and qualitative data across multiple care offices.


  • Providing strategic insight to inform decision-making
  • Timely information to enable prompt interventions
  • No additional effort – drawn from existing PASS information
  • COVID-19 reporting embedded
  • Early insight into market capacity.

Suitable for:

  • Larger, multiple-office care groups
  • Commissioners
  • Senior health and care leaders.

Call 03300 940122 or email


PASS Care Intelligence

Record and report COVID-19 status and PPE use at the frontline of care

To support carers, care providers and public health professionals, everyLIFE has developed a free app and web-based portal to enable real-time:

  • COVID-19 screening
  • COVID-19 status tracking (people being cared for and staff)
  • PPE status tracking at individual and office level
  • COVID-19 reporting across all care settings.
PASS has proved completely intuitive to use, even for the least technical care assistant – a revelation.
Care ManagerHomecare ServicesRushmoor and Surrey Heath
My Supervisors no longer spend 65% of their time in the office typing up notes taken at assessment meetings – they do it once with the customer, and get it right from the outset. My Supervisors now spend 90% of their time out in the community – better care, improved support for care workers, and more assessments.
Care SupervisorChichester
We saw the service had made improved use of information through the implementation of PASS for assessing the quality of the service provided, including the consistency of care provided to individuals. PASS has the potential to provide the service with a greater range of information which can be utilised for Quality Assurance. This will include outcomes and tasks completed and missed. Operational statistics will include reviews and staff supervision as well as analysis of nutritional and hydration information entered by staff.
InspectorCare Inspectorate
The system reduces the time and cost of setting up care plans for patients going home from hospital by 50%. This has delivered a £20K saving to my bottom line.
Jane PerryOwnerBluebird CareEdinburgh
By listening carefully to the care industry, everyLIFE have developed a solution that greatly helps join up the provision of customer-centred care. They are on a mission to bring the much needed technical answers to the business challenges we are all facing. I very much look forward to seeing the new functionality they have in the next release and beyond.
Simon CarterMelody CareFarnham
I implemented PASS in three weeks and my customers are already seeing the benefits in quality of care.
Carolyn DaileyOwnerBluebird CareNewmarket and Fenland
It’s easy to use and with the training provided, all staff like the system. Any office implementing it will save a substantial amount of supervisor time.
Kristina BurbridgeBluebird CareWorthing
The whole process from initial enquiry to going live was quick, efficient and easy and the support we received from the team at everyLIFE was second to none. I would recommend PASS to any care company.
Mitchell JohnsonRapid Response Medical GroupCannock
A really important advance for care, PASS provides care notes and completion notes instantly so we can react immediately to missed medications and other urgent care alerts.
Tracie ScholesChoice CareBlackburn
Easy to use, extensively tested and developed by people that understand care, PASS is unique and robust at solving the critical challenges faced by the industry.
Kirsty JamesAttentive Care ExpertsBradford

Call to Action

The time to go digital is NOW!

Find out more about PASS, the real-time living care plan for everyone.

Reassuringly, repeatedly referenced by the CQC and Care Inspectorate, NHS cited and NICE compliant.

Call 03300 940 122 or simply fill in the form opposite to request a digital brochure, personal demo or a call back and we’ll be in touch shortly.

Please watch this video to find out how owners Gary and Michelle Johnson have transformed their care business by using PASS.

Now, with the launch of the PASS 20:20 Edition in 2019, you don’t have to settle for reporting when you can have INSIGHT Dashboards that provide you with real-time monitoring of your business. Visit our PASS 20:20 Edition page to find out more. Saving money, creating happiness.

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