The rapidly ageing population across the EU is placing relentless pressure on increasingly scarce health and social care resources. In Liverpool, the local authority decided to implement PASS across all its domiciliary care providers.
Overview
PASS is a secure cloudbased web and mobile application for care planning, monitoring and inclusion. Designed and built specifically with the social care sector in mind, PASS helps to transform the quality and efficiency of care services, reducing risk to businesses and care receivers.
The rapidly ageing population across the EU is placing relentless pressure on increasingly scarce health and social care resources. In Liverpool, the local authority decided to implement PASS across all its domiciliary care providers.
With more people supported in the community living with multiple comorbidities, Liverpool City Council recognised that incorporating digital care planning would enable better monitoring of citizens and likely lead to reductions in the need for people to access services, as well as improving their ability to live
better lives in their own homes by enhancing their quality of life.
The Process
everyLIFE Technologies’ digital care management solution, PASS was implemented in phases based on the state of readiness of each care provider. Liverpool City Council received regular reports on system utilisation and surveyed care providers throughout the implementation to get feedback about how the adoption of digital care management was impacting on care provision. Speaking about this approach, Ann Williams, Commissioning and Contracts Manager at Liverpool City Council, stated:
‘The ability for other care professionals, particularly social workers, to access the information remotely and be confident that the information is up to date, whatever the time of day has been transformational. In addition, family members can access the same information, thus increasing transparency and potentially reducing the number of complaints and queries directed at the Council.’
She added that PASS was helping the Council to meet their obligation to ensure that services are safer, more cost effective and efficient.
Key Benefits
PASS can be accessed via the web or mobile application on a tablet or smartphone. Care managers can complete assessments and care workers can record visit notes which are then relayed back to the care office instantaneously. Local authorities can review the performance of multiple care providers via a multi-office dashboard via the web, thus improving efficiency and enabling Councils quick oversight of the performance of geographically spread care providers.
- Person-centred care plans, assessments, reviews and MAR charts can be created and maintained on
web, mobile and tablet apps - Care assessments and reviews can be completed in the home – and automatically synchronised with
PASS in the cloud - Other professionals, like social workers, can immediately access any completed assessments
- Local authorities can easily transfer care between service providers if one business fails, ensuring continuity of care
- Local authorities can review the performance of multiple care providers through the click of a button via multi-office dashboard
- Real-time data synchronisation from partner roster systems
- Electronic MAR charts are updated automatically when medication tasks are completed and when care plan updates are made
- A standard set of 20+ assessments and document templates, developed in line with best practice to help new care businesses deliver best care from the start
The Results
- Care providers report an overall increase in efficiency of c30 – 50% of time saved on administration tasks by care managers and care workers
- Increase in employee satisfaction
- 90% average reduction in medication errors
- Care providers report greater business agility due to having real-time information to act on and drive decision making, thereby directing resources where they are most needed
- Increased transparency and enabling family members and services users to access the same information as care professionals
- Improvement in care providers’ CQC ratings
- Reduction in complaints and queries directed to the Council
Success Factors
Liverpool City Council engaged with all their care providers throughout the implementation of PASS. In addition, the Council invited everyLIFE Technologies, as the technology partner, to key meetings to enable care providers to directly communicate what they needed from the care management solution. This meant that everyLIFE Technologies was able to configure PASS to work optimally for the care providers and to meet the Council’s requirements, i.e. in meeting the increased pressure on services as the demand for social care increases.
Since implementing PASS Liverpool Council has received an award at the National GO Public Procurement Awards which recognise those leading the way in using public money in smart and effective ways to help people who need it most.
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