People

Our People & Our Focus

everyLIFE is staffed to deliver two core goals of the business:

  • to write the very best, solution-focused, innovative and reliable digital care planning applications
  • to deliver the very best, most pro-active customer service and experience

Our approach demands a significantly greater investment in development and delivery teams than the sector norm, plus a level of commitment and resourcing that is unique in the sector.

As the first product of its type, The PASSsystem defined the standard for digital care planning and changed how technology enhances the delivery of care in the UK. With materially more engineers and delivery staff than any potential competitor, everyLIFE is strategically resourced to maintain and extend this market lead for the long-term.

Strategic and operational decisions are taken by a Senior Management Team with an excellent combined pedigree, blending sector specialism, technical expertise and business development and governance.

Recruitment follows a rigorous process but, once on board, all employees benefit from a pro-active professional development plan and a policy to promote from within wherever possible. All everyLIFE employees are each required to undertake and pass the NHS Data Security Awareness training course and it is notable that a culture of compliance is embedded in the DNA of the company and its people.

Senior Leadership Team

Robin Batchelor

Robin Batchelor
Chairman & CEO
 

Robin has been the cornerstone investor in the company since its initial financing in 2014 and became Chairman of everyLIFE in 2016. Prior to this Robin spent twenty years as an Investment Manager and Managing Director at BlackRock, Merrill Lynch and Mercury Asset Management where his team specialised in managing portfolios of fast growth, energy and energy technology companies around the world. Robin’s interest in the care sector came, like many others, from his growing personal experience of family members requiring top-quality care while living many miles apart.

Andrew McBride

Andrew McBride
Chief Product Officer
 

Married with three daughters, Andrew is resigned to a life as a “good listener”. With 15+ years’ experience working in product management and delivery across a range of industries including banking, retail and healthcare, he is devoted to understanding real and pervasive customer problems and delivering solutions that tick all the boxes of desirability, feasibility and viability. Andrew is a frequent visitor to Lympne Safari Park in Kent to see the bears.

Taffy

Taffy Gatawa
Chief Information and Compliance Officer

Taffy brings a wealth of risk management and clinical governance experience, gained through many years of working in the health sector. Qualified nurse and holder of two MAs, Taffy has spoken nationally on the subject of risk management and patient safety, including collaborating with other experts to co-author and publish a text book on the subject.

Duncan Campbell

Duncan Campbell
Director

Duncan joins everyLIFE from EY. As a Director, he led their public sector Advisory team in Scotland. He brings extensive experience of building high performing teams to make a real difference to communities across Scotland. Duncan also developed EY’s Intelligent Automation campaign for local public services; unleashing the potential of people through practical digital solutions.

Karen Stevens
Director, Company Secretary

Karen joined everyLIFE in 2019 as Financial Controller and has recently been appointed to the Board. Karen brings to everyLIFE her experience as a qualified accountant and Finance Director working in both the care sector for a fast growing specialist epilepsy care provider and, more recently, a SaaS business in the flexible benefit and HR software market. In her spare time she likes to keep fit and listen to live music, mainly rock!

Adam Londero
Head of Engineering

Biog to follow.

The everyLIFE Team

Bruce

Bruce Hiscock
Director

Bruce has over 25 years’ experience in a variety of CFO & CEO positions for privately owned and listed businesses. His experience includes M&A, corporate restructuring, public company fundraising and strategic planning. Prior to everyLIFE, Bruce worked as FD at Retail Marketing, a fast growth marketing agency, was FD then CEO of AIM listed Protec Plc and Managing Director of MITIE Security Systems. An avid cricket fan, Bruce dreams of opening the batting for England against the Aussies, however is now concentrating on scoring runs in the back garden off the bowling of his grandchildren.

Rob Swift

Rob Swift
Co-founder, Head of Marketing

Robert leads product and marketing design. He has over 25 years' cross-media experience. A trained journalist with a degree in English, he has contributed to websites, magazines and newspapers including The Observer, Bizarre and England Rugby. His cross-media experience from design, writing and marketing means he is able to launch relevant products for a wide range of end-users. At weekends and evenings he drives his two sons to endless sports fixtures and training sessions.

Lawrie

Laurie Wilson
Head of Customer Experience

Laurie leads the Customer Experience team responsible for post-sale support, including product implementation, product training and customer support. Laurie has spent the last eight years working for large US IT corporations including Microsoft and Intuit and she brings a strong background in designing Customer Experience strategies, building Customer Service teams and implementing effective processes that delight customers across the complete Customer Experience journey. In her spare time Laurie listens to very old music on a very old record player.

Anoushka Farouk

Anoushka Farouk
Director of Market Engagement

Anoushka Farouk joined the team at everyLIFE Technologies in 2016, with responsibility for digital marketing programs, communications and conversion optimisation. Prior to joining everyLIFE, keep-fit enthusiast Anoushka developed marketing strategies for several technology companies, specialising in website development, paid advertising, events management and marketing communications.

Adam Hawkins
Lead System Architect

Adam brings over 20 years' experience as a system architect and developer to everyLIFE, leading the technical architecture design of The PASSsystem.  Previously, he has run SaaS projects for mobile pioneers, Volantis Systems; mobile web content delivery platform, Fabric, and design and ops management of digital publishing cloud service, PressRun. Adam has a wealth of experience running high quality, highly available online services and still makes time to walk his two young daughters to school every Friday!

Dmitri Kovalenko
Server Team Lead

A senior and long-serving developer at everyLIFE, Dmitri is so passionate about technology and our product that, sometimes, his fellow developers have to concentrate very hard to understand what he's talking about! Dmitri focuses on maintaining quality in our code while still keeping up with the rapid growth of the business.

John Cummins
Head of Training and Integration

For the last 15 years John has supported software, training and project managing on IT projects in the UK and internationally. With plenty of Airmiles under his belt, John's experience puts him in a great place to support the everyLIFE Technologies’ Implementation team, making customers' business roll-out of The PASSsystem as smooth as possible. Football fan John makes it his goal to ensure the training that we deliver is engaging and straight-forward, whilst also ensuring the implementation is planned and well supported.

Mal Ranatunga
Product Owner

Married Mal is the co-creator of an adorable baby boy, and is equally passionate about solving real life market problems in the care industry with excellent product design, development and user experience. He has 10+ years’ experience working in implementation, product management and development in health care and is a huge cricket fan and, his colleagues reveal, “A very amateur photographer.”
The PASSsystem has proved completely intuitive to use, even for the least technical care assistant – a revelation.
Care ManagerHomecare ServicesRushmoor and Surrey Heath
My Supervisors no longer spend 65% of their time in the office typing up notes taken at assessment meetings – they do it once with the customer, and get it right from the outset. My Supervisors now spend 90% of their time out in the community – better care, improved support for care workers, and more assessments.
Care SupervisorChichester
We saw the service had made improved use of information through the implementation of The PASSsystem for assessing the quality of the service provided, including the consistency of care provided to individuals. The PASSsystem has the potential to provide the service with a greater range of information which can be utilised for Quality Assurance. This will include outcomes and tasks completed and missed. Operational statistics will include reviews and staff supervision as well as analysis of nutritional and hydration information entered by staff.
InspectorCare Inspectorate
The system reduces the time and cost of setting up care plans for patients going home from hospital by 50%. This has delivered a £20K saving to my bottom line.
Jane PerryOwnerBluebird CareEdinburgh
By listening carefully to the care industry, everyLIFE have developed a solution that greatly helps join up the provision of customer-centred care. They are on a mission to bring the much needed technical answers to the business challenges we are all facing. I very much look forward to seeing the new functionality they have in the next release and beyond.
Simon CarterMelody CareFarnham
I implemented The PASSsystem in three weeks and my customers are already seeing the benefits in quality of care.
Carolyn DaileyOwnerBluebird CareNewmarket and Fenland
It’s easy to use and with the training provided, all staff like the system. Any office implementing it will save a substantial amount of supervisor time.
Kristina BurbridgeBluebird CareWorthing
The whole process from initial enquiry to going live was quick, efficient and easy and the support we received from the team at everyLIFE was second to none. I would recommend PASSsystem to any care company.
Mitchell JohnsonRapid Response Medical GroupCannock
A really important advance for care, The PASSsystem provides care notes and completion notes instantly so we can react immediately to missed medications and other urgent care alerts.
Tracie ScholesChoice CareBlackburn
Easy to use, extensively tested and developed by people that understand care, The PASSsystem is unique and robust at solving the critical challenges faced by the industry.
Kirsty JamesAttentive Care ExpertsBradford

Call to Action

The time to go digital is NOW!

Find out more about The PASSsystem, the real-time living care plan for everyone.

Reassuringly, repeatedly referenced by the CQC and Care Inspectorate, NHS cited and NICE compliant.

Call 03300 940 122 or simply fill in the form opposite to request a digital brochure, personal demo or a call back and we’ll be in touch shortly.

Please watch this video to find out how owners Gary and Michelle Johnson have transformed their care business by using The PASSsystem.

Now, with the launch of the PASSsystem 20:20 Edition in 2019, you don’t have to settle for reporting when you can have INSIGHT Dashboards that provide you with real-time monitoring of your business. Visit our PASSsystem 20:20 Edition page to find out more. Saving money, creating happiness.

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